CAN I REFUSE TO PAY CUSTOMS?
If you choose to refuse the customs fee and the parcel is returned back to us, a shipping & handling fee may be deducted from your refund. If you are unsure whether you'll be subject to customs fees or not, we'd recommend contacting your local customs office for more information before placin...
DO YOU SHIP ORDERS RIGHT AWAY?
We strive to ship all orders placed before 12:00 PM (MST) within 2 business days, regardless of shipping speed selected, unless the item on pre-order. If one or more of the items is on pre-order, shipment will only begin once all items are available. Products, like our graphic tops, that undergo ...
DO YOU SHIP ORDERS TO MY COUNTRY?
Yes, we ship orders worldwide. If you do not see your country as an option during checkout, please contact us at firstname.lastname@example.org and we will look into it for you.
HOW DO I AVAIL THE FREE SHIPPING PROMO?
Yes, we do though this is only available to US (domestic) orders. To avail of the free shipping promo, your order must at least be $125 or above. You can learn more about our Shipping Policy here:
I WANT TO CHANGE MY SHIPPING ADDRESS. IS THAT POSSIBLE?
If you want to change your shipping address, we recommend contacting us as soon as possible. This is most especially if the address you provided is incorrect. We strongly encourage you to double-check your shipping address prior to placing your order. Keep in mind that we're not liable for incorr...
MY PACKAGE WAS LOST. WHAT SHOULD I DO NOW?
Just like anything else, mail carriers are not 100% accurate. If you think your package might have been lost, please contact email@example.com and we will look into it for you. We will do everything we can to resolve the issue or get a replacement package shipped out to you. Also, we encourag...
MY TRACKING SAYS "NOT FOUND." WHAT NOW?
Tracking numbers can take 2-3 business days to update online. You can see real-time updates by logging into your account or by clicking on Track My Order. If you do not see any activity on your tracking number after 3 business days, please email us at firstname.lastname@example.org and we'll investigate f...
WHY HAVEN'T YOU SHIPPED MY ORDER?
Kindly check if your order has a pre-order item. If so, please keep in mind that we don't ship pre-orders until they're available and ready to be shipped from our warehouse. Also, we won't ship an entire order if it has at least one pre-order item. Pre-order products will slow down your entire or...