Just like anything else, mail carriers are not 100% accurate. If you think your package might have been lost, please contact hello@shroombeach.com and we will look into it for you. We will do everything we can to resolve the issue or get a replacement package shipped out to you. Also, we encourage the following below before contacting us:
First Steps
If your package is lost or stolen, please check first with your local post before contacting our Customer Support team. Sometimes, couriers scan shipping labels first even when the package is still on its way. It's possible that your package is still out for delivery.
Next Steps
- If you have done the first step and can't locate your package (or you think it's been stolen), Shroom Beach will do its best to help contact the courier to locate it - at your request.
- Please do keep in mind that once your package leaves our warehouse, we have little to no control over your package. It is the courier's responsibility to deliver your order to you within the expected time frame.
- If you are not seeing your package, please contact your local post or courier:
- USPS: (800) 275-8777
- UPS: (800) 742-5877