Orders

• CAN I CANCEL A PRE-ORDER ITEM?

  If you have paid for a pre-ordered item but have changed your mind about the purchase — you can request a refund. We can issue refunds as long as the request is made before the item is shipped or within 15 days of purchase.

• CAN I CANCEL MY ORDER? IF SO, HOW?

  This really depends on the status of your order, but it's possible we may no longer able to proceed with a cancellation. We have products, like the graphic tees, that can be shipped within 24 hours of purchase. And once fulfillment (i.e. production) has started, we won't be able to cancel your or...

• CAN I CHANGE MY ORDER?

  If you need to change your order, shipping details, or other order details, please contact customer support immediately after you have placed your order. We are only able to change order details before the order has been fulfilled. Once your order has been fulfilled, we will no longer be able to ...

• I FORGOT TO ADD / REMOVE AN ITEM TO MY ORDER; CAN I MAKE A CHANGE BEFORE IT SHIPS?

  Once your order is processed (i.e. forwarded to our warehouse / fulfillment center), it's possible we won't be able to make any changes to it.  This is most especially when fulfillment has already started.  We do this to ensure we're able to ship your order to you as fast as possible. If you want...

• I RECEIVED THE WRONG ORDER. WHAT NOW?

  If you happen to receive a product you did not order, we sincerely apologize for the inconvenience. Please immediately contact our Customer Care Team to let them know of the situation. (hello@shroombeach.com)

• IS IT POSSIBLE TO COMBINE DISCOUNT CODES ON MY ORDER?

  No, you can only use one discount code per order. However, you are able to use a discount code and gift card on the same order.

• SOME ITEMS IN MY ORDER ARE MISSING. WHERE'S THE REST OF MY ORDER?

  Some items in your order may have multiple shipments (at no extra charge). Also, keep in mind that pre-order products will slow down your entire order, so if you want to order other non-preorder products along with this item without delaying the entire order please place two separate orders. You ...

• THE ITEM I BOUGHT IS CURRENTLY ON SALE. WILL YOU HONOR THE SALE PRICE?

  Unfortunately, we cannot honor sale prices on orders placed before or after the active sale dates. All sales are time-sensitive and strictly subject to this policy.

• THE STATUS ON MY ORDER STILL SAYS "PROCESSING." DID YOU RECEIVE MY ORDER?

  Yes! If your order still says "Processing," there's nothing to worry about. We assure you that we've received it and that we're working on getting it shipped as soon as possible. Once it's out, you will receive a confirmation email with your order's tracking information in it. Feel free to email ...

• WHAT'S THE STATUS OF MY ORDER?

  If you have a shroombeach.com account, you can log in and view order status and tracking on the My Dashboard page under recent orders. If you checked out as a guest, you can email us at hello@shroombeach.com and we’d be happy to provide you an update. You can also track your order here:

• WHEN WILL YOU SHIP MY ORDER?

  This always depends on the items in your order. If it has a pre-order item, expect it to be shipped based on the timeline we mentioned on the product page. However, we do have products that can be fulfilled and shipped within 24 hours of purchase, while others like sweatshirts and hoodies can tak...